On the File tab, click Account Settings, and then click Account Settings. On the E-mail tab, double-click your Microsoft Exchange account. In the Change Account dialog box, drag the Mail to keep offline slider to the desired number of months or to All to synchronize all email messages. These instructions apply to Outlook 2019, 2016, 2013, and 2010 for Windows; Outlook for Mac 2019, 2016, and 2011; and Outlook.com, Microsoft's free web-based email client. Lifewire / Alex Dos Diaz Causes of Non-Receipt of Emails.
You may have encountered this situation: emails disappearing from Outlook after being read or removed. Is Microsoft Outlook deleting emails automatically from Inbox or Deleted Items folder? Worry not, all question will be solved if you walk through this article step by step tutorial.
Why are My Emails Disappearing or Being Deleted from Outlook
Once the emails disappear from Outlook Inbox or Deleted Items folder, it's just hidden. Somehow Microsoft Outlook settings may be changed at times. Therefore, emails less or greater than size, a few days before, read or unread, with or without attachment may be blocked by the Filter.
Stop Emails Disappearing from Outlook 2003/2007/2010/2013/2016
![2016 2016](/uploads/1/2/6/3/126355395/849333089.png)
Here are two ways to stop emails disappearing or automatically deleting from Outlook 2003/2007/2010/2013/2016.
Way 1: Fix emails disappearing from Outlook by saving on the Server
Step 1: At the top-left corner, click on FileAccount Settings.
Note: For Microsoft Outlook 2007 and lower version, click Tools and select Account Settings from the drop-down.
Step 2: Under E-mail tab, choose an account then click on Change. It will popups the Change Account window, click on More Settings on the lower-right.
Step 3: In the Internet E-mail Settings window, go to the Advanced tab. Tick 'Leave a copy of messages on the server' checkbox and tap on OK to save changes.
Way 2: Stop emails disappearing from Outlook through View Settings
For Outlook 2003/2007
Step 1: From the Menu Bar, click on View then select Current ViewMessages. Thus you can remove the filters directly. If you have made changes to View, go to Step 2 and Step 3.
Note: For Outlook 2003, you can click on View then select Arrange By > Current View.
Step 2: Navigate to View > Current ViewDefine Views.
Step 3: In the Custom View Organizer window, click on the option that has changed then click on Reset button. Tap on Apply View to finish.
For Outlook 2010/2013/2016
Step 1: Launch Microsoft Outlook, go to View tab then click on View Settings.
Step 2: Then you can see the Advanced View Settings: Compact window opens. Click on Filter on the left panel with a word 'Off' behind.
Step 3: Switch to More Choices tab, uncheck any option in the window. Tap on OK and go back to Inbox and Deleted Items folder to see if it has restored or not.
Related Links:
-->Original KB number: 2958272
![Older Older](/uploads/1/2/6/3/126355395/891923755.jpg)
Symptoms
After you send an email using Microsoft Outlook 2007 or later versions, a copy of the email message is not saved to the Sent Items folder.
Cause
The Save copies of messages in the Sent Items folder option in Outlook is disabled.
Resolution
Enable the Save copies of messages in the Sent Items folder option by following the steps below for your version of Outlook.
How To Fix Outlook Search Function Not Working
In Outlook 2010 or later versions:
- Select File, and then Options.
- In the Outlook Options dialog, select Mail.
- Under the Save messages section, enable the Save copies of messages in the Sent Items folder option.
- Select OK.
In Outlook 2007:
- Select Tools > Options.
- Under the Preferences tab, select E-mail Options...
- Enable the Save copies of messages in Sent Items folder option.
- Select OK.
More information
Reference
The Save copies of messages in Sent Items folder option can be controlled using the Outlook Group Policy setting. You can find the policy setting below, depending on your version of Outlook.
See All Results For This Question
- Outlook 2007:Policy Path: User Configuration/Administrative Templates/Classic Administrative Templates (ADM)/Microsoft Office Outlook 2007/Tools | Options.../Preferences/E-mail Options
- Outlook 2010:Policy Path: User Configuration/Administrative Templates/Classic Administrative Templates (ADM)/Microsoft Outlook 2010/Outlook Options/Preferences/E-mail Options
- Outlook 2013:Policy Path: User Configuration/Administrative Templates/Microsoft Outlook 2013/Outlook Options/Preferences/E-mail Options
- Outlook 2016:Policy Path: User Configuration/Administrative Templates/Microsoft Outlook 2016/Outlook Options/Preferences/E-mail OptionsIn the dialog box for the policy setting, select Enabled to enable the policy and select the Save copies of messages in Save Items folder option (The screenshot for this step is listed below).The Registry keys associated with the Save copies of messages in Sent Items folder option are as follows:
HKEY_CURRENT_USERSoftwareMicrosoftOffice<x.0>OutlookPreferences
HKEY_CURRENT_USERSoftwarePoliciesMicrosoftOffice<x.0>OutlookPreferences
Where <x.0> is your version of Outlook:Outlook 2016, Outlook for Office 365 and Outlook 2019 = 16.0
Outlook 2013 = 15.0
Outlook 2010 = 14.0
Outlook 2007 = 12.0DWORD Value Name: SaveSent
Value Data:0 = Disabled; Sent emails will not be saved in the Sent Items folder.
1 = Enabled; Sent emails will be saved in the Sent Items folder.